Privacy Policy

Effective Date: January 1, 2026

At Aspire Counseling Network, your privacy is our highest priority. This Privacy Policy describes how we collect, use, and protect your information when you visit https://aspirecounselingnetwork.com and interact with our services.

I. Commitment to Security and HIPAA Compliance

As a provider of mental health services, we adhere to the standards set by the Health Insurance Portability and Accountability Act (HIPAA). We use industry-leading, secure technology to protect your data:

  • Initial Inquiries (monday.com): All information submitted via our website contact, inquiry, and intake forms is managed through monday.com. We have a formal Business Associate Agreement (BAA) in place with monday.com to ensure your data is encrypted and handled in a HIPAA-compliant manner.

  • Clinical Records & Billing (SimplePractice): We utilize SimplePractice as our Electronic Health Record (EHR) system. This is a secure, HIPAA-compliant platform where we store clinical notes, treatment plans, and billing information.

  • Communications (RingCentral): Our telephony and SMS communications are facilitated through RingCentral, a platform that maintains enterprise-grade security for healthcare communications.

II. Information Collection and Use

We collect personal information that you voluntarily provide, such as your name, email address, phone number, and insurance details.

  • Purpose: This data is used solely to facilitate your care, including appointment scheduling, clinician matching, and insurance verification.

  • Cookies: We may use cookies to improve website functionality and analyze traffic. You can disable cookies in your browser settings.

III. Third-Party Sharing and SMS Privacy

We do not sell, rent, or lease our client lists to third parties. We share your information only with our secure service providers (listed above) as necessary to provide clinical care.

SMS Consent Non-Disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.